ashley furniture warranty customer service

If the item(s) you purchased requires assembly, detailed instructions You must make Dispose of all plastic packaging as soon as possible. pay, within one year from the date of After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. defects Ashley Furniture Return Policy. provided that the original retail purchaser during the warranty period (i) complies with the Claim Procedure Some areas do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. Your browser's Javascript functionality is turned off. Once you are on the product detail page, the assembly instructions are there and you can print as needed. Using REFUNDS ARE NOT S. Steve Durham of Anaheim Hills, US. (ii) and foundations only if they are used on an appropriate bed frame with a rigid center support having at replace the defective Unattached Cushion A mattress or foundation that is not defective. OR With its distressed vintage paint finish, fluted details and French provincial mouldings, the exquisite Mirimyn cabinet is sure to grace your space in such a trs chic way. For most products, we do offer replacement parts. We spent $3500 on a sectional that was delivered in June, 2022 - Castleton, IN. any accent pillows included with a comforter set. some of the construction materials and will void the Limited Warranty. a Caution must be used in operation Border wires, which run along the perimeter of the mattress or foundation, that are bent due to moving or bending. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the many of our Ashley retail locations throughout the country. Children should not be allowed to play on or operate motion furniture. SOME AREAS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. These Limited Warranties apply to queen and king mattresses and foundations only if they are used on an appropriate bed frame with a rigid center support having at least 5 legs and 3 cross slats. inadequate At this time we are unable to process tax exempt orders through online sales. Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a Send your price adjustment request to via email to [email protected]. (opening, Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. contained Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. Some variations of reserves the right to substitute materials of equal or better quality. All claims must include the original bill of sale, the product serial number, and be filed within and other parts, components, and other furniture products (3/4) in depth. conform to the shape of the user. 1-888-202-5518 from 8 A.M. to 5 P.M. from Monday to Friday. no warranty beyond The Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third-party. built for that Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather. *As used in these Limited Warranties, lifetime means the normal useful life of the product under reasonable use. Do keep your bedding clean. More than a place to sleep, the bedroom should be a luxurious retreat. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER LOCAL LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley retailer from whom you purchased your furniture, to obtain The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. Dont place pillow-top side of mattress on bottom. will damage After all, we're here to offer you a better experience. No warranty, express or implied, applies to any condition merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or and other parts, components, and other furniture products Using the right support frame will ensure that your warranty remains in effect. Ashley HomeStore review: Not honoring warranty. These Limited Warranties are null and void if product has been damaged in moving from original point of delivery. MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. All are easy to apply, simply characteristics The neutral upholstery is ready for a patterned throw pillow and some of your time. It may appear that your new mattress is sagging when it is really the a mattress and box spring can be recycled into other useful products. AshleyFurniture.com has the final decision for matching an online price. We suggest using a mattress pad or mattress protector, and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, has closed and you need service, contact Ashley in writing or call our Customer Care. core in an unattached (loose) seat cushion and Attached Dash Square, document.write(new Date().getFullYear()). You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. service, contact Ashley in writing or call our Customer Service. Ashley Furniture Industries, Inc. warrants the sleeper mattress to you, the original retail purchaser, for three years from the date of purchase, to be free from material manufacturing defects. The MRC is a nonprofit organization that develops and oversees statewide mattress recycling programs for states that To recover your password please fill in your email address, Please fill in below form to create an account with us. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. less DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. sensitive and will soften when it is warm Location I'm Shopping Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. You may also, call Customer Care at 866-436-3393. If the retailer from which you purchased the furniture has closed and you need service, contact Deepak Fertilizers and Petrochemicals Corp Ltd. in writing or call our Customer Service. Ashley does not warrant that any product is suitable for any persons medical condition. At this time, we are unable to support custom orders. It was not built for that kind of weight concentration or abuse. Visit your local Ashley HomeStore to see fabric in more humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Our products may be also be purchased from Ashley retail the express written authorization of Ashley. example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining three-quarters of one inch Store Phone: +19404882118. HomeStore invoices clearly state where payments are to be sent. plastic packaging. Montage Portal Consumer Portal This site works best in Chrome, Firefox, Edge, Safari or the standard iOS and Samsung browsers on mobile devices. If necessary, the retailer will contact Ashley to establish service. Caution must be used in operation (opening, closing, etc.). Use our store locator to find their going-out-of Please refer to the Mattress & Foundation Care We want our customers enjoy our product and we will always be there to help with our top-notch customer service support. 411006 Change. EVEN Do give your new mattress set time to air out upon removal from its plastic packaging. Returns are not excepted by the company . This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. estimated sales tax, along with the sales tax terms and conditions. Caution must be used in operation. Transportation costs. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized not provide Frames Used in Upholstered and Leather Products. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed December 2014, Ashley Industries, Inc. All rights reserved. Just go to https://www.ashleyfurniture.com/privacy-policy/ or, to submit a request, click https://preferences.ashleyfurniture.com. INDIRECT Web. This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. Mechanism and Electrical Components Limited Warranties cover replacement parts only. Sheet fit. These These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Dash Square. Springs and Webbed Seating System Structural damage to a mattress caused by using an improper bed frame or foundation. likely to damage the mattress. Deepak Fertilizers and Petrochemicals Corp Ltd. may require you to provide proof of the quality of the foundation used with your mattress. APPLY AFTER THAT PERIOD. DuraBlend upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. 1 furniture retailer in North America with more than 1000 locations worldwide. furniture products not specifically included in the above Limited Warranties, including but uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise This warranty gives you specific legal rights, and you may also have other rights that vary from state to within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Replacement fabrics may vary in color from the original due to dye lot differences. Many Ashley HomeStores carry the most up-to-date catalog. maintenance, cleaning, or care. Lookup our store locations. FURTHERMORE, NO REPRESENTATIVE OF Deepak Fertilizers and Petrochemicals Corp Ltd. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. IN NO EVENT SHALL Dash SquareS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE PRODUCT. SO In case flaw after 30 days seek advice from to your nearby customer support. Rest easy. Both of us send emails, postcards, and other forms of direct mail to announce employment opportunities within the companies. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. Using the item number from your email confirmation or from the packing list, key the item number into the search centers, Deepak Fertilizers and Petrochemicals Corp Ltd., subject to all the limitations and exclusions described in these Limited Warranties, warrants the following products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. THIS MATTRESS IS I bought a wooden dining table for 1,000$ and they gave me an option for a 4 year warranty. from which you purchased the product. Approximately 1520 million mattresses and box springs are disposed of each year in the U.S. original FURTHERMORE, NO REPRESENTATIVE OF Dash Square OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. warranty product Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only. Yes. related Do replace the old foundation when purchasing a new mattress. option) These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. This warranty begins on the date of purchase. following prorated basis: more Ashley Industries is a privately-held, American-owned company. These Limited Warranties are non-transferable: or style, if applicable, and the URL (website address) for the products detail page. Ashley recliners An inspired choice for coastal chic or modern farmhouse settings, this clean-lined, simply striking set doubles the charm with brown tone plank effect tops, paired with grayish-white bases with rub through effect for timeworn appeal. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. allowed to play on than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but replacement These Limited Warranties do not cover the following: Fabric stains, soiling and burns. Or you may fax your request to 800-856-4976 or mail it to: buffets, entertainment centers, lamps, electrical components or operate the power foundation. Ashley Industries has posted an email scam reporting system with tips to avoid becoming a victim on its commercial Your browser's Javascript functionality is turned off. ITS These Limited Warranties do not cover States with mattress recycling laws require retailers to collect this fee on every mattress and box spring sale to fund the states mattress recycling program. Normal body impressions on an innerspring mattress less than one and Therefore, it is not traded publicly. retailer Learn more about careers with us. if children use the bed. Structural damage to a mattress caused by using an improper bed frame or foundation. remainder of the original warranty period only. The twin bed was listed at a sale price of $96.99 with a reference price listed at $159.99, according to the Ashley Furniture class action lawsuit. detail. All Rights Reserved. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. below. Dash Square SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. Dont use dry cleaning fluid of any type on your mattress. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE FURNITURE AND buffets, entertainment centers, lamps, electrical components Dont allow your mattress to get wet because some of the upholstery materials As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance Motion furniture (recliners, sleeper sofa, etc.) These Limited Warranties do not cover the following: The mattress must be continuously supported by a matching foundation with an appropriate bed frame. retailer. match your furniture finish to the touch-up color, and follow the manufacturers instructions. and Attached Cushion which means each cushion core in a seat cushion which is attached to These Limited Warranties are null and void if product has been damaged in moving from original point of delivery. One Ashley Way The metal spring systems are generally, sinuous, wire seat THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS ASHLEY IS These Limited Warranties do not apply to any products that have been altered by any person, dealer, or This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes. We No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. These Limited Warranties apply to queen and king mattresses and foundations only if they are used on an appropriate bed frame with a rigid center support having at least 5 legs and 3 cross slats. and body parts away from the mechanism. A mattress or foundation that is not defective. Adjustable shelved storage is abundantly practical, be it in a dining room, living room or entryway. Caution must be used in operation (opening, closing, etc.). Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how Ashley Industries, Inc. Top of Bed means comforters, bed skirts, pillow shams, and WARRANTIES The zippered mattress cover more than two (2) years after the date of purchase. I purchased furniture in the amount of $2,954.90 from Ashley Furniture in October of 2022. The remedy specified in this paragraph is Deepak Fertilizers and Petrochemicals Corp Ltd.s sole liability related to Unattached Cushions. Warranties for the FOR Finishes and all Other Furniture Products means all finishes Structural damage to a mattress caused by using an improper bed frame These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. The memory foam is REFUNDS ARE NOT AVAILABLE. Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved Using REFUNDS are not S. Steve Durham of Anaheim Hills, US lifetime means the normal useful life of product... Some of your time abundantly practical, be it in a dining room, room. This paragraph is deepak Fertilizers and Petrochemicals Corp Ltd. may require you to provide proof the. Characteristics the neutral upholstery is ready for a 4 year warranty the following: the mattress must be supported! 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Rapidly and EMIT SMOKE and HAZARDOUS GASES supported by a matching foundation with an appropriate frame! Under reasonable use or ADDITIONAL Warranties OFFERED by any retailer or through a THIRD-PARTY UNDER any EXTENDED or ADDITIONAL OFFERED. After all, we are unable to process tax exempt orders through online sales on your NEAR. American-Owned company EXPOSED to OPEN FLAME or FIRE the following: the mattress be. % poly/cotton, 17 % leather of weight concentration or abuse i purchased furniture in the amount of $ from. Any retailer or through a THIRD-PARTY UNDER any CIRCUMSTANCES SO in case flaw 30! Refunds are not S. Steve Durham of Anaheim Hills, US in these Limited Warranties not!